Customer Relations Advisor

Customer Relations Advisor Rochford, Essex £20k + benefits (PPR 1115)

Customer Relations Advisor Rochford, Essex £20k + benefits (PPR 1115)

We are seeking an experienced Customer Relations Advisor to join a successful estate agency in the Rochford area, which is dedicated to providing a truly professional service to customers. Career progression and generous benefits are on offer.

Ideally, you will have a good understanding of the property market and the sales and/or lettings processes but we would be willing to provide coaching to the right candidate. You should also be used to carrying out thorough and balanced investigations prior to providing often complex written responses to customer concerns.

Customer Relations Advisor Duties:

  • Evaluate customer’s key concerns.
  • Investigate through reference to records and discussions with staff involved.
  • Talk through your findings and agree the best way forward with the department head.
  • Create comprehensive written responses and follow up as necessary to reach a successful conclusion.
  • Respond to inbound calls, emails and letters.
  • Communicate and build good relationships through empathy and diplomacy.

Requirements:

  • Experience in handling complaints is essential.
  • Able to maintain a high degree of attention to detail and accuracy.
  • A reasonable typing speed and working knowledge of Word.
  • A positive, “can do” attitude, always willing to help customers and colleagues alike.

Benefits: Career Progression, Training, Monday to Friday, 33 days paid Holiday, Pension, Life Insurance, Company Rewards, Structured Career Path, Employee Assistance Scheme.

To apply click ‘APPLY NOW’ or email your cv to [email protected]

Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Plus Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.

Customer Relations Advisor Southend £20k-£22k + benefits (PPR 1059)

Customer Relations Advisor Southend £20k-£22k + benefits (PPR 1059)

We are seeking an experienced Customer Relations Advisor to join a highly successful property company in the Southend area due to remarkable growth. Working Monday to Friday office hours, this role is ideal for a property professional seeking career progression in which you will be rewarded for your hard work.

Duties:

  • Responding to inbound calls, emails and letters, giving your best advice and service to customers
  • Investigate complaints and make recommendations for further action
  • Communicate and build good relationships through empathy and diplomacy
  • Create comprehensive letters and reports.

Essential Requirements:

  • Previous experience in either lettings, customer relations or complaints management from a property or estate agent background is essential
  • Positive, “can do” attitude and always willing to help customers and colleagues alike
  • Warm and welcoming telephone manner
  • A logical and open mind to establish facts without influence
  • Able to prioritise work and maintain a high degree of attention to detail and accuracy
  • A reasonable typing speed and working knowledge of Word and Excel.

Generous benefits include: 33 days paid Holiday, Pension, Life Insurance, Employee Assistance scheme, office hours, career progression plus many more perks.

To apply click ‘APPLY NOW’ or email your cv to [email protected]

Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Plus Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.