We are seeking an experienced Customer Relations Advisor to join a successful estate agency in the Rochford area, which is dedicated to providing a truly professional service to customers. Career progression and generous benefits are on offer.
Ideally, you will have a good understanding of the property market and the sales and/or lettings processes but we would be willing to provide coaching to the right candidate. You should also be used to carrying out thorough and balanced investigations prior to providing often complex written responses to customer concerns.
Customer Relations Advisor Duties:
- Evaluate customer’s key concerns.
- Investigate through reference to records and discussions with staff involved.
- Talk through your findings and agree the best way forward with the department head.
- Create comprehensive written responses and follow up as necessary to reach a successful conclusion.
- Respond to inbound calls, emails and letters.
- Communicate and build good relationships through empathy and diplomacy.
- Experience in handling complaints is essential.
- Able to maintain a high degree of attention to detail and accuracy.
- A reasonable typing speed and working knowledge of Word.
- A positive, “can do” attitude, always willing to help customers and colleagues alike.
Benefits: Career Progression, Training, Monday to Friday, 33 days paid Holiday, Pension, Life Insurance, Company Rewards, Structured Career Path, Employee Assistance Scheme.
To apply click ‘APPLY NOW’ or email your cv to [email protected]
Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Plus Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.