Customer Relations

Customer Service Advisor Redhill £21k-£23k + bonus + benefits (PPR 1060)

Customer Service Advisor Redhill £21k-£23k + bonus + benefits (PPR 1060)

We are seeking an experienced Customer Service Advisor to join a highly successful property company in the Redhill area due to remarkable growth. Working Monday to Friday office hours, this role is ideal for a property professional seeking career progression in which you will be rewarded for your hard work.

Duties:

  • Booking in telephone appointments and diary management
  • Following up on referral appointments and organising urgent appointment requests
  • Keeping our clients fully aware of the progress of their mortgage
  • Liaising between Lenders, Solicitors, Sales Progressors, Mortgage Advisors and Residential Branch Managers
  • Collating documents for new applications ensuring all are legible, completed correctly and bank statements are showing salary credits, highlighting rental income/mortgage payments etc.

Essential Requirements:

  • Aware of the mortgage process
  • Exceptional at customer service skills
  • Able to problem-solve and remain calm under pressure
  • Motivated, tenacious and energetic
  • An excellent eye for detail with the flexibility to prioritise workload

Generous benefits include: Generous paid holiday, Pension, Life Insurance, Employee Assistance scheme, office hours, career progression plus many more perks.

To apply click ‘APPLY NOW’ or email your cv to [email protected]

Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Plus Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.

Customer Relations Advisor Southend £20k-£22k + benefits (PPR 1059)

Customer Relations Advisor Southend £20k-£22k + benefits (PPR 1059)

We are seeking an experienced Customer Relations Advisor to join a highly successful property company in the Southend area due to remarkable growth. Working Monday to Friday office hours, this role is ideal for a property professional seeking career progression in which you will be rewarded for your hard work.

Duties:

  • Responding to inbound calls, emails and letters, giving your best advice and service to customers
  • Investigate complaints and make recommendations for further action
  • Communicate and build good relationships through empathy and diplomacy
  • Create comprehensive letters and reports.

Essential Requirements:

  • Previous experience in either lettings, customer relations or complaints management from a property or estate agent background is essential
  • Positive, “can do” attitude and always willing to help customers and colleagues alike
  • Warm and welcoming telephone manner
  • A logical and open mind to establish facts without influence
  • Able to prioritise work and maintain a high degree of attention to detail and accuracy
  • A reasonable typing speed and working knowledge of Word and Excel.

Generous benefits include: 33 days paid Holiday, Pension, Life Insurance, Employee Assistance scheme, office hours, career progression plus many more perks.

To apply click ‘APPLY NOW’ or email your cv to [email protected]

Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Plus Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.