Customer Service Advisor

Customer Relations Advisor Rochford, Essex £20k + benefits (PPR 1115)

Customer Relations Advisor Rochford, Essex £20k + benefits (PPR 1115)

We are seeking an experienced Customer Relations Advisor to join a successful estate agency in the Rochford area, which is dedicated to providing a truly professional service to customers. Career progression and generous benefits are on offer.

Ideally, you will have a good understanding of the property market and the sales and/or lettings processes but we would be willing to provide coaching to the right candidate. You should also be used to carrying out thorough and balanced investigations prior to providing often complex written responses to customer concerns.

Customer Relations Advisor Duties:

  • Evaluate customer’s key concerns.
  • Investigate through reference to records and discussions with staff involved.
  • Talk through your findings and agree the best way forward with the department head.
  • Create comprehensive written responses and follow up as necessary to reach a successful conclusion.
  • Respond to inbound calls, emails and letters.
  • Communicate and build good relationships through empathy and diplomacy.

Requirements:

  • Experience in handling complaints is essential.
  • Able to maintain a high degree of attention to detail and accuracy.
  • A reasonable typing speed and working knowledge of Word.
  • A positive, “can do” attitude, always willing to help customers and colleagues alike.

Benefits: Career Progression, Training, Monday to Friday, 33 days paid Holiday, Pension, Life Insurance, Company Rewards, Structured Career Path, Employee Assistance Scheme.

To apply click ‘APPLY NOW’ or email your cv to [email protected]

Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Plus Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.

Property Aftersales Customer Service Advisor Kent up to £20k + benefits (PPR 1056)

Property Aftersales Customer Service Advisor Kent up to £20k + benefits (PPR 1056)

Due to remarkable growth, we are now seeking an experienced Aftersales Customer Service Advisor to join a highly successful property company in the Gillingham area working Monday to Friday office hours.

This is ideal for a customer focused, highly organised person to provide a fantastic aftersales service to our clients customers who have recently moved or completed their mortgage. 

Generous benefits include: Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Child Care Vouchers plus many more perks.

Duties include:

  • Contacting all customers across the network 1-2 weeks after completing their property move or mortgage that has been arranged by one of the mortgage advisors
  • Ensuring that all the contact/personal details are correct and that all the paperwork is complete and correct
  • Advising customers of our ongoing service and forward contact programme.

Essential Requirements:

    • Able to communicate effectively over the phone
    • Deliver exceptional Customer Service
    • Strong in building trust and relationships with clients
    • Extremely organised
    • Knowledgeable in Microsoft Packages
    • Motivated, tenacious and energetic
    • Hard working and focused

To apply click ‘APPLY NOW’ or email your cv to [email protected]

Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Plus Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.

Customer Service Advisor Kent – £18.5k + comm + benefits (PPR 1016)

Customer Service Advisor Kent – £18.5k + comm + benefits (PPR 1016)

An exciting opportunity has arisen for customer service / administration professionals seeking a rewarding career within property. We are looking for a Customer Service Advisor to join our clients team, a well established and successful property company. You shall provide administration support to our clients top class Mortgage Advisors in the business! Ideal for a customer focussed professional seeking an exciting career within property in which full training and career growth are in offer.

Responsibilities:

  • Keeping our clients fully aware of the progress of their mortgage
  • Liaising between Lenders, Solicitors, Sales Progressors, Mortgage Advisors and Residential Branch Managers
  • Maintaining a compliant service in line with the Financial Services Authority
  • Accurate filing of our paper based files

Requirements:

  • Customer Service experience within sales in any industry
  • Professional and business-like
  • Exceptional at customer service
  • Motivated, tenacious and energetic
  • Excellent planning with the ability to prioritise workload
  • Aware of the mortgage process (would be an advantage however full training is provided)

Generous benefits:

  • Excellent earning potential with commission on top
  • Career progression
  • Full training
  • Generous Holiday package, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Child Care Vouchers
  • Monday to Friday office hours

This exciting opportunity is ideal for customer service professionals seeking an exciting career within property in which career growth is on offer, full training and generous benefits.

Locations ideal for this role includes Gillingham, Medway, Rochester, Chatham & Brompton.

To apply click ‘APPLY NOW’ or email your cv to [email protected]

Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Plus Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow.